> ## Documentation Index
> Fetch the complete documentation index at: https://tinytalk.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Plans & Pricing

> Compare Tiny Talk plans and choose the right one for your needs.

Tiny Talk offers a free plan and three paid plans. All paid plans include access to 50+ AI models with monthly credits.

## Plan comparison

| Feature                | Free                         | Basic AI         | Standard AI     | Pro AI                    |
| ---------------------- | ---------------------------- | ---------------- | --------------- | ------------------------- |
| **Price (monthly)**    | \$0                          | \$40/mo          | \$150/mo        | \$500/mo                  |
| **Price (yearly)**     | \$0                          | \$32/mo          | \$120/mo        | \$400/mo                  |
| **Agents**             | 1                            | 1                | 3               | 5                         |
| **Tools per agent**    | —                            | 5                | 10              | 15                        |
| **Monthly AI credits** | 25                           | 2,000            | 10,000          | 40,000                    |
| **Message limit**      | 25/mo                        | 10,000/mo        | 40,000/mo       | 80,000/mo                 |
| **Character limit**    | 600K                         | 30M              | 40M             | 50M                       |
| **Max file upload**    | 25 MB                        | 50 MB            | 50 MB           | 100 MB                    |
| **Team seats**         | 0                            | 0                | 3               | 5                         |
| **Custom domain**      | -                            | -                | -               | 1                         |
| **Analytics**          | Limited (60m delay)          | Full (12h delay) | Full (6h delay) | Full (15m delay)          |
| **AI models**          | GPT-3.5, GPT-4o, GPT-4o Mini | All 50+ models   | All 50+ models  | All 50+ models + Azure EU |

## Understanding your limits

### Characters

Characters measure the total amount of text content in your [Knowledge Base](/features/knowledge-base). Every document, URL, and imported file counts toward your character limit. This is a **permanent** limit — think of it like a USB stick. The more content you upload, the more capacity is consumed. Delete content and the capacity is freed up. It does **not** reset monthly.

* A typical web page: 5,000-15,000 characters
* A 10-page PDF: 30,000-50,000 characters
* A 100-page document: \~300,000-500,000 characters

### Messages

Both visitor messages and human agent replies via the Help Desk count toward your message limit. AI responses do not consume messages — they consume [credits](#credits) instead. The counter resets at the beginning of each billing cycle.

### Credits

Credits are consumed each time your agent generates a response. Most models cost **1 credit**, while premium models cost between **2–10 credits** per response. See [AI Models](/features/ai-models) for the full list with credit costs per model.

### Tools

[Tools](/features/tools) let your agent call HTTP endpoints to take action — look up records, update systems, or trigger workflows. The **per agent** limit caps how many tools a single agent can have enabled.

### Team seats

Seats determine how many additional team members you can invite to your workspace (beyond the owner). See [Workspaces](/workspace/workspaces) for details.

## What happens when you reach a limit?

* **Character limit reached** - You cannot upload new content to the Knowledge Base until you delete existing resources or upgrade your plan.
* **Message limit reached** - The agent will stop responding to new messages for the remainder of the billing cycle.
* **Credit limit reached** - Similar to message limit, the agent pauses responses until credits reset.

## Add-ons

Add-ons let you expand your subscription with exactly what you need. They are billed monthly and do not roll over. Manage add-ons in **Settings → Billing**.

| Add-on                    | Price   | Description                                             |
| ------------------------- | ------- | ------------------------------------------------------- |
| **1,000 Message Credits** | \$10/mo | Extra message credits for your account every month      |
| **Custom Domain**         | \$10/mo | Use your own (sub)domain with your agent. Includes SSL. |
| **Additional Seat**       | \$10/mo | Add an extra team member seat to your workspace         |

## Upgrading or downgrading

Go to **Settings → Billing** in the dashboard to change your plan. Upgrades take effect immediately. Downgrades take effect at the end of your current billing period.

## Billing

* Payments are processed via Stripe
* Monthly plans are billed on the same date each month
* Yearly plans are billed once per year at the discounted rate
* Invoices are available through the Stripe billing portal, accessible from **Settings → Billing**