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These answers are based on the most common questions from our users. If you don’t find what you’re looking for, contact us at support@tinytalk.ai.

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General

Tiny Talk is an AI agent platform that lets you create agents trained on your own content. You can embed them on your website, connect them to WhatsApp and Slack, and manage conversations through a built-in Help Desk.
No. You can create an agent, upload content, and embed the widget on your site without any coding. The embed code is a simple script tag you paste into your website’s HTML.
Yes. The free plan includes 1 agent, 25 AI credits and 25 messages per month, 600K characters of knowledge base storage, and access to GPT-3.5, GPT-4o, and GPT-4o Mini. No credit card required.
Tiny Talk is a web-based platform. There is no native mobile app, but the dashboard works in mobile browsers. The chat widget is fully responsive on mobile devices for your visitors.

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Security & privacy

Tiny Talk’s infrastructure is hosted in the European Union. Core services run on AWS (Frankfurt), Hetzner (Germany/Finland), Supabase (Germany), and MongoDB Atlas (Germany). AI model requests are sent to providers like OpenAI (US) or OpenRouter (US) unless you use the Azure EU option on the Pro plan, which keeps AI processing within European data centers.
Yes. All data is encrypted in transit using TLS (HTTPS) and at rest using AES-256 encryption across all storage systems — including uploaded documents in S3, databases, and backups.
Inference provider API keys (OpenAI, OpenRouter, Groq) are encrypted at rest and only decrypted at request time. Your Tiny Talk API secret key is hashed with a one-way function — even Tiny Talk cannot reverse it.
Yes. Files uploaded to the Knowledge Base are stored in encrypted S3 storage and are not publicly accessible. You can only access them through the dashboard using cryptographically signed URLs that are generated at request time.
Key sub-processors include AWS and Hetzner (infrastructure), Supabase and MongoDB Atlas (databases), OpenAI and OpenRouter (AI model inference), and Stripe (payments). For the full list, see our Privacy Policy.
Tiny Talk takes data privacy seriously. Infrastructure is hosted in the EU, data is encrypted in transit and at rest, and tenant data is logically isolated. For EU data residency requirements, the Pro plan offers Azure EU models that keep AI processing within European infrastructure. A Data Processing Addendum (DPA) is available upon request for customers with compliance requirements — contact us at support@tinytalk.ai.
Yes. You can delete resources, conversations, and contacts through the dashboard at any time. For full account data deletion, contact support@tinytalk.ai.

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Agent & conversations

The agent uses AI models (like GPT-5 or Claude) combined with your Knowledge Base content. When a visitor asks a question, the agent searches your uploaded documents and URLs for relevant information, then generates a response using the AI model.
No. The agent does not automatically learn from conversations. It only uses the content you’ve added to the Knowledge Base. To improve responses, update your Knowledge Base with new or better content.
Yes. Use the System Prompt in your agent settings to define the agent’s personality, tone, language, and behavior. For example: “Be formal and concise” or “Use a friendly, casual tone.”
You can instruct the agent in the system prompt to ask clarifying questions or collect information. For example: “Before answering, ask the user for their order number.” The agent follows natural conversation patterns based on your instructions.
Yes. Use the Help Desk to monitor conversations and jump in at any time. When a human responds, the agent stops auto-replying for that conversation.
Yes. Visitors can request human assistance (takeover request). Your team receives notifications via the Help Desk and push notifications (if configured).
Suggested messages are pre-written prompts that appear as clickable buttons in the chat widget. They help guide visitors on what to ask. Configure them in Messenger → Suggested Messages.
The most common cause is a missing inference provider API key. If your plan requires you to bring your own key (BYOK), you must add at least an OpenAI API key under Integrations → Hub → OpenAI before the agent can generate responses. Other things to check:
  • Message or credit limit reached — If you’ve exceeded your monthly limit, the agent stops responding until the next billing cycle. Check your usage in Playground or purchase a message credits add-on.
  • Invalid API key — Use the Verify button in the Integrations hub to confirm your key is working and has the required models and permissions. See OpenAI’s error codes for common API key issues.
  • Knowledge Base not trained — If you’ve added content but haven’t trained the agent, it may not have context to respond. Check that your resources show a Trained status in the Knowledge Base.

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Knowledge base & training

PDF, Word (.docx), Excel (.xlsx), PowerPoint (.pptx), CSV, Markdown (.md), MDX (.mdx), and plain text (.txt). Files must contain selectable text — images embedded in documents are not processed. See Knowledge Base for the full list.
Yes. Use the website crawler to automatically scrape your site’s content. Go to Knowledge Base → Add Resource and enter a URL.
Common causes: the file exceeds your plan’s size limit, the file is password-protected (PDFs), or it contains only images without selectable text. See Knowledge Base troubleshooting.
Characters measure the total size of your training data (documents, URLs, etc.) — this is a permanent limit that frees up when content is deleted. Messages count visitor messages and human agent replies — this resets each billing cycle. Credits are consumed when the AI generates a response, with the cost depending on the model. See Plans for details.
Crawling is processed in a shared queue. During peak times, there may be delays. If a crawl doesn’t start within 30 minutes, try submitting the URL again. Very large sites (1,000+ pages) take longer to process.
Yes. Connect either service from Integrations in the dashboard, then import resources from Knowledge Base → Add Resource. See Knowledge Base for setup steps.

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AI models

It depends on your plan. Credit-based plans (Basic AI, Standard AI, Pro AI) include AI credits — no API key needed. Legacy BYOK plans require you to provide your own inference provider API key (e.g., OpenAI, OpenRouter, or Groq).
For most use cases, GPT-4o Mini or GPT-5.2 Chat offer the best balance of quality and cost (1 credit). For complex queries, GPT-5.2, Claude Sonnet 4.6, or Gemini 3.1 Pro (2 credits) are excellent. Reasoning models (like GPT-5 Series) are powerful but can be slow to respond and consume more credits — test them thoroughly before using in customer-facing scenarios to ensure the use case justifies the added cost and latency. See the full AI Models guide.
Yes. Tiny Talk supports 50+ models across OpenAI, Anthropic (Claude), Google (Gemini), Meta (Llama), xAI (Grok), DeepSeek, Mistral, Cohere, and Qwen. All are available on paid plans.
Credits are consumed each time your agent sends a response. Most models cost 1 credit, while premium models cost between 2–10 credits. Credits reset monthly. See Plans.

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Widget & embedding

Copy the embed script from your agent settings and paste it before the closing </body> tag on your website. See the Embedding guide for platform-specific instructions (WordPress, Shopify, Wix, etc.).
Yes. Go to Messenger in your agent settings to change colors, position (left/right), avatar, welcome messages, and more. See Messenger.
Certain paid plans allow you to hide the branding. Toggle it off in Messenger → General → Behavior.
Yes. Use different embed codes (with different data-tiny-bot-id values) on each page. If you use WordPress, the Tiny Talk plugin supports per-page agent rules without managing multiple embed codes.
Yes. You can open the widget programmatically. See Controlling the widget.

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Integrations

WhatsApp, Slack, Zapier, Pabbly Connect, Google Drive, Notion, and custom webhooks. See the Integrations overview.
You need a Meta Business Account. Go to Integrations → Hub → WhatsApp in the dashboard to start the setup. See the WhatsApp guide.
Yes. Use Zapier, Pabbly Connect, or custom webhooks to send lead data to any external tool when a visitor submits their contact information.
Not currently. WhatsApp and Slack are the supported messaging integrations. Website embedding and the API are available for other channels.

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Pricing & billing

Plans start at $40/month (Basic AI) with yearly discounts available. See the full pricing comparison.
The agent will stop responding for the remainder of the billing cycle. You can upgrade your plan or purchase a message credits add-on to get more immediately.
Yes. Go to Settings → Billing to change your billing cycle. Yearly billing saves 20%.
No. You can create as many workspaces as you need at no extra cost. Team seats (the ability to invite members) are included in Standard AI (3 seats) and Pro AI (5 seats) plans, or available as an add-on on any paid plan.

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Workspace & team

Yes. Standard AI includes 3 seats, Pro AI includes 5. You can also purchase additional seats as an add-on on any paid plan. See Workspaces.
Owner, Admin, Editor, and Viewer. Each role has different permissions. See the Roles & Permissions matrix.
Use separate workspaces per client. Each client gets invited to their own workspace and can only see the agents within it.