Plan comparison
| Feature | Free | Basic AI | Standard AI | Pro AI |
|---|---|---|---|---|
| Price (monthly) | $0 | $40/mo | $150/mo | $500/mo |
| Price (yearly) | $0 | $32/mo | $120/mo | $400/mo |
| Agents | 1 | 1 | 3 | 5 |
| Monthly AI credits | 25 | 2,000 | 10,000 | 40,000 |
| Message limit | 25/mo | 10,000/mo | 40,000/mo | 80,000/mo |
| Character limit | 600K | 30M | 40M | 50M |
| Max file upload | 25 MB | 50 MB | 50 MB | 100 MB |
| Team seats | 0 | 0 | 3 | 5 |
| Custom domain | - | - | - | 1 |
| Analytics | Limited (60m delay) | Full (12h delay) | Full (6h delay) | Full (15m delay) |
| AI models | GPT-3.5, GPT-4o, GPT-4o Mini | All 50+ models | All 50+ models | All 50+ models + Azure EU |
Understanding your limits
Characters
Characters measure the total amount of text content in your Knowledge Base. Every document, URL, and imported file counts toward your character limit. This is a permanent limit — think of it like a USB stick. The more content you upload, the more capacity is consumed. Delete content and the capacity is freed up. It does not reset monthly.- A typical web page: 5,000-15,000 characters
- A 10-page PDF: 30,000-50,000 characters
- A 100-page document: ~300,000-500,000 characters
Messages
Both visitor messages and human agent replies via the Help Desk count toward your message limit. AI responses do not consume messages — they consume credits instead. The counter resets at the beginning of each billing cycle.Credits
Credits are consumed each time your agent generates a response. Most models cost 1 credit, while premium models cost between 2–10 credits per response. See AI Models for the full list with credit costs per model.Team seats
Seats determine how many additional team members you can invite to your workspace (beyond the owner). See Workspaces for details.What happens when you reach a limit?
- Character limit reached - You cannot upload new content to the Knowledge Base until you delete existing resources or upgrade your plan.
- Message limit reached - The agent will stop responding to new messages for the remainder of the billing cycle.
- Credit limit reached - Similar to message limit, the agent pauses responses until credits reset.
Add-ons
Add-ons let you expand your subscription with exactly what you need. They are billed monthly and do not roll over. Manage add-ons in Settings → Billing.| Add-on | Price | Description |
|---|---|---|
| 1,000 Message Credits | $10/mo | Extra message credits for your account every month |
| Custom Domain | $10/mo | Use your own (sub)domain with your agent. Includes SSL. |
| Additional Seat | $10/mo | Add an extra team member seat to your workspace |
Upgrading or downgrading
Go to Settings → Billing in the dashboard to change your plan. Upgrades take effect immediately. Downgrades take effect at the end of your current billing period.Billing
- Payments are processed via Stripe
- Monthly plans are billed on the same date each month
- Yearly plans are billed once per year at the discounted rate
- Invoices are available through the Stripe billing portal, accessible from Settings → Billing