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Documentation Index

Fetch the complete documentation index at: https://tinytalk.ai/docs/llms.txt

Use this file to discover all available pages before exploring further.

The Analytics dashboard provides insights into how your agents are performing. Access it from Dashboard → Analytics tab.
Analytics is available on paid plans only. Data updates every hour.

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Filters

Two dropdowns at the top of the page let you scope the data:
  • Agent filter — View analytics for a specific agent or select All Agents to see aggregated data across all agents in your workspace.
  • Map theme — Choose a color scheme for the visitor location map (e.g., Sky, Slate, Emerald, Crimson).

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Date ranges

Use the date range buttons in the top right to filter all metrics and charts:
  • Last 24 Hours
  • Last 7 Days
  • Last 30 Days
  • Last 90 Days

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KPI cards

Four key performance indicators are displayed below the map. Each shows the current value and a percentage change compared to the previous period.
MetricDescription
Unique ContactsDistinct users who interacted with your agent
Leads CapturedNew leads collected via forms
Conversation DepthAverage messages per conversation
Human Support RequestsUsers requesting live agent help

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Charts

Each chart includes the total count and a percentage change compared to the previous period. Bar granularity adjusts based on the selected date range.

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Messages

A stacked bar chart showing message volume split by role:
  • User — Messages sent by visitors
  • Assistant — Messages sent by the AI
  • Admin — Messages sent by human team members

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Conversations

A stacked bar chart showing conversation volume split by channel:
  • Messenger — Conversations from the website chat widget
  • Slack — Conversations from Slack
  • WhatsApp — Conversations from WhatsApp

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Location Breakdown

Explore top countries and cities by message count. Switch between Countries and Cities tabs to see where your visitors are located.

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Language and Device Breakdown

A combined card with two tabs:
  • Languages — Top languages your visitors are chatting in, useful for deciding whether to enable multilingual support
  • Devices — Whether visitors are on desktop, mobile, or tablet

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Audience Engagement Patterns

A heatmap showing activity by day of week and time of day. The peak time and message count are highlighted — useful for planning human agent coverage if you use human support.