Analytics

The Analytics dashboard provides insights into how your agents are performing. Access it from Dashboard → Analytics tab.

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Filters

Two dropdowns at the top of the page let you scope the data:

• Agent filter — View analytics for a specific agent or select All Agents to see aggregated data across all agents in your workspace.
• Map theme — Choose a color scheme for the visitor location map (e.g., Sky, Slate, Emerald, Crimson).

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Date ranges

Use the date range buttons in the top right to filter all metrics and charts:

• Last 24 Hours
• Last 7 Days
• Last 30 Days
• Last 90 Days

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KPI cards

Four key performance indicators are displayed below the map. Each shows the current value and a percentage change compared to the previous period.

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Charts

Each chart includes the total count and a percentage change compared to the previous period. Bar granularity adjusts based on the selected date range.

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Messages

A stacked bar chart showing message volume split by role:

• User — Messages sent by visitors
• Assistant — Messages sent by the AI
• Admin — Messages sent by human team members

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Conversations

A stacked bar chart showing conversation volume split by channel:

• Messenger — Conversations from the website chat widget
• Slack — Conversations from Slack
• WhatsApp — Conversations from WhatsApp

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Location Breakdown

Explore top countries and cities by message count. Switch between Countries and Cities tabs to see where your visitors are located.

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Language and Device Breakdown

A combined card with two tabs:

• Languages — Top languages your visitors are chatting in, useful for deciding whether to enable multilingual support
• Devices — Whether visitors are on desktop, mobile, or tablet

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Audience Engagement Patterns

A heatmap showing activity by day of week and time of day. The peak time and message count are highlighted — useful for planning human agent coverage if you use human support.