Analytics is available on paid plans only. Data updates every hour.
Filters
Two dropdowns at the top of the page let you scope the data:- Agent filter — View analytics for a specific agent or select All Agents to see aggregated data across all agents in your workspace.
- Map theme — Choose a color scheme for the visitor location map (e.g., Sky, Slate, Emerald, Crimson).
Date ranges
Use the date range buttons in the top right to filter all metrics and charts:- Last 24 Hours
- Last 7 Days
- Last 30 Days
- Last 90 Days
KPI cards
Four key performance indicators are displayed below the map. Each shows the current value and a percentage change compared to the previous period.| Metric | Description |
|---|---|
| Unique Contacts | Distinct users who interacted with your agent |
| Leads Captured | New leads collected via forms |
| Conversation Depth | Average messages per conversation |
| Human Support Requests | Users requesting live agent help |
Charts
Each chart includes the total count and a percentage change compared to the previous period. Bar granularity adjusts based on the selected date range.Messages
A stacked bar chart showing message volume split by role:- User — Messages sent by visitors
- Assistant — Messages sent by the AI
- Admin — Messages sent by human team members
Conversations
A stacked bar chart showing conversation volume split by channel:- Messenger — Conversations from the website chat widget
- Slack — Conversations from Slack
- WhatsApp — Conversations from WhatsApp
Location Breakdown
Explore top countries and cities by message count. Switch between Countries and Cities tabs to see where your visitors are located.Language and Device Breakdown
A combined card with two tabs:- Languages — Top languages your visitors are chatting in, useful for deciding whether to enable multilingual support
- Devices — Whether visitors are on desktop, mobile, or tablet