Skip to main content
Workspaces are the organizational unit in Tiny Talk. Every agent, resource, and team member belongs to a workspace.

​
Default workspace

When you create an account, a default workspace is created for you. You are the Owner of this workspace. The default workspace cannot be deleted.

​
Creating additional workspaces

You can create as many workspaces as you need — there is no limit. Use separate workspaces to isolate agents, data, and team access between projects, clients, or departments. To create a workspace:
  1. Open the workspace switcher in the sidebar
  2. Click Create Workspace
  3. Enter a Workspace Name and Workspace Handle (the handle auto-generates from the name)
  4. Click Create Workspace

​
Workspace isolation

Each workspace contains its own agents and team members. Workspaces are completely isolated from each other — data, configuration, and access do not overlap. There is no option to move an agent from one workspace to another.

​
Agent isolation

Each agent is fully self-contained. An agent’s knowledge base resources, integrations, API keys, webhooks, contacts, conversations, and configuration are all scoped to that agent. Nothing is shared between agents, even within the same workspace.

​
Workspace handle

Each workspace has a unique handle (URL slug) used for identification. Handles are lowercase, cannot contain special characters, and certain reserved words cannot be used.

​
Inviting team members

  1. Go to Workspace → Members
  2. Enter the person’s email address
  3. Select their role (Admin, Editor, or Viewer)
  4. Click Invite
The member receives an email with a link to join the workspace. Invitations expire after 7 days. If an invitation expires, you can resend it from the members list. Invited members appear with a Pending status until they accept. Once accepted, their status changes to Active.
The invited person doesn’t need an existing Tiny Talk account — they can sign up when accepting the invitation.

​
Managing members

From the members list in Workspace → Members, you can:
  • Change roles — Update a member’s role (Owner and Admin only)
  • Remove members — Revoke a member’s access to the workspace (Owner only)
  • Cancel pending invites — Remove an invitation before it’s accepted (Owner only)
  • Resend expired invites — Send a fresh invitation link (Owner and Admin)

​
Member profile

Each member can set a display name and profile picture in Workspace → Membership. The display name appears to visitors in the Messenger and to other team members in the Help Desk.

​
Seats

Seats determine how many team members (beyond the owner) can access the workspace. The number of included seats depends on your plan:
PlanIncluded Seats
Free0
Basic AI0
Standard AI3
Pro AI5
On plans with 0 included seats, you can purchase additional seats as an add-on. Plans with included seats can also add more beyond the included amount.
Seats are counted across all workspaces you own — not per workspace. If your plan includes 3 seats and you own two workspaces, those 3 seats are shared between them. Both active and pending (invited) members count toward the limit.If you don’t have available seats, you can still send invitations, but the invited person won’t be able to join until you add more seats.

​
Switching workspaces

If you belong to multiple workspaces (as owner or as an invited member), click the workspace switcher in the sidebar to switch between them. Your owned workspaces appear first.

​
Deleting a workspace

Only the workspace Owner can delete a workspace. Before deleting:
  • Remove all agents from the workspace — a workspace with agents cannot be deleted
  • The default workspace cannot be deleted
Deleting a workspace permanently removes all resources, conversations, and member associations. This action cannot be undone.