Skip to main content
Connect a custom domain (e.g., chat.yourcompany.com) to serve your agent under your own brand instead of the default dashboard.tinytalk.ai URL. The Pro plan includes one custom domain. All other paid plans can add custom domains as a paid add-on. Each add-on covers one custom domain record — if you want custom domains on multiple agents, you’ll need an add-on for each. An agent can be connected to multiple custom domains simultaneously.
Custom domains must be a subdomain (e.g., chat.example.com), not a root domain (e.g., example.com).

​
Setup

​
1. Add your subdomain in the dashboard

Go to your agent’s Settings → Domains → Custom Domains and enter your desired subdomain (e.g., chat.yourcompany.com). Tiny Talk will generate two DNS records for you to configure:
Record typeHostValue
CNAMEYour subdomain (e.g., chat)proxy.tinytalk.ai
TXT_verify-[code]tinytalk-verification=[code]

​
2. Add DNS records at your domain provider

Add both records at your domain registrar or DNS provider. Here are instructions for common providers:
  1. Go to My Products → Domains → DNS
  2. Click Add for each record type
  3. Enter the CNAME and TXT records from the dashboard
  4. Save
See GoDaddy’s DNS guide for details.
  1. Go to Domain List → Manage → Advanced DNS
  2. Under Host Records, add the CNAME and TXT records
  3. Save changes
See Namecheap’s CNAME guide for details.
  1. Go to the DNS tab for your domain
  2. Add the CNAME and TXT records
  3. Set the CNAME record to DNS only (grey cloud icon)
Do not enable Cloudflare’s proxy (orange cloud) for the CNAME record — this will interfere with SSL certificate provisioning. If you use Cloudflare’s SSL settings, set the mode to Full (strict).
See Cloudflare’s DNS guide for details.
  1. Select your domain and click DNS
  2. Under Custom records, add the CNAME and TXT records
  3. Save
See Google’s CNAME guide for details.
Set a low TTL (e.g., 300 seconds) during setup so DNS changes propagate faster. You can increase it after verification.

​
3. Verify

Return to the Tiny Talk dashboard and click Verify. DNS changes typically take a few minutes to 24 hours to propagate, though some providers may take up to 48 hours. You can monitor propagation using a tool like dnschecker.org.

​
4. SSL

Tiny Talk automatically provisions an SSL certificate via Let’s Encrypt once your domain is verified. The certificate renews automatically — no action needed on your end. Once setup is complete, you can serve both the SDK script and the widget from your custom domain. Update your embed code to use your custom domain instead of the default Tiny Talk CDN: 
<script
  src="https://chat.yourcompany.com/sdk/tiny-talk-sdk.min.umd.js"
  data-tiny-bot-id="YOUR_BOT_ID"
  defer
></script>
For ES module imports: 
import { createTinyBot } from 'https://chat.yourcompany.com/sdk/tiny-talk-sdk.min.esm.js';
Using your custom domain for the SDK script means visitors won’t see any third-party URLs in network requests — everything loads from your own domain.

​
Troubleshooting

Tiny Talk uses Let’s Encrypt for SSL certificates. If your domain has CAA records configured, you must add a record allowing Let’s Encrypt to issue certificates:
0 issue "letsencrypt.org"
If you’re using Cloudflare, ensure the CNAME proxy is off (grey cloud) and SSL mode is set to Full (strict).
  • Confirm both the CNAME and TXT records are added correctly at your DNS provider
  • Double-check for typos in the record values
  • Wait for DNS propagation — use dnschecker.org to verify your records are visible globally

​
Removing a custom domain

If you disconnect a custom domain, remember to delete the CNAME and TXT records from your DNS provider to keep your DNS configuration clean.