Knowledge Base

The Knowledge Base is where your agent finds answers. Each item you add — whether it’s a file, a web page, or a Notion page — becomes a resource. When a visitor asks a question, your agent searches across all resources using hybrid search (combining semantic similarity with keyword matching) to find the most relevant passages.

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Adding resources

Navigate to Knowledge Base in the sidebar and open the Add Resource tab. You can add resources from multiple sources:

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Document upload

Upload files directly from your computer:

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Website crawler

Enter a URL and Tiny Talk will crawl the page (and optionally follow links) to extract text content. You can scrape a single page, crawl an entire site recursively, or use a sitemap. See the full Website Crawler guide for configuration options, crawl modes, and troubleshooting.

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Google Drive

Connect your Google Drive account to import documents:

1. Go to Integrations → Hub → Google Drive and authorize access
2. Return to Knowledge Base → Add Resource → Google Drive
3. Browse and select files to import

In addition to the file formats listed above, Google Drive imports also support native Google Docs, Google Sheets, and Google Slides — no conversion needed.

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Notion

Connect your Notion workspace to import pages:

1. Go to Integrations → Hub → Notion and authorize access
2. During authorization, Notion will ask you to select which pages Tiny Talk can access — only those pages will be available for import
3. Return to Knowledge Base → Add Resource → Notion
4. Select the pages to import

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How search works

When a visitor asks a question, your agent runs two searches in parallel across all resources:

• Semantic search finds content that is conceptually similar to the question, even if the exact words don’t match. This is powered by vector embeddings.
• Keyword search (BM25) finds content that contains the same words and phrases as the question. This catches exact matches that semantic search might rank lower.

Results from both searches are combined and deduplicated, with the most relevant passages included in the agent’s context. This hybrid approach means your agent can handle both precise lookups (“What is the refund policy?”) and broader conceptual questions (“How do returns work?”).

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Understanding characters

Every resource you add is measured in characters (the raw text length after extraction). This is effectively your Knowledge Base storage capacity — the more resources you add, the more characters are consumed. Delete a resource and the characters are freed up. Your plan has a total character limit across your account, and it does not reset monthly.

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Resource status

After you add a resource, it goes through several stages before it becomes searchable:

1. Idle — Resource created, waiting for processing to begin
2. Analyzing — Text is being extracted from the file
3. Train (Processable) — Analysis complete, ready to be trained
4. Pending — Queued for training after you click Train
5. Training (Processing) — Content is being chunked and embedded as vectors
6. Trained (Succeeded) — Resource is live and searchable by the agent
7. Failed — An error occurred (check the error message and retry)

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Managing resources

From the Resources tab you can:

• View all resources with their status, character count, and source
• See total character usage and resource count
• Delete resources you no longer need
• Re-process failed resources
• Filter and search across resources

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File privacy

Uploaded files (PDF, Word, Excel, etc.) are stored privately and are not publicly accessible. Team members can view files from the dashboard via temporary signed links, but the files cannot be accessed by visitors or anyone outside your workspace. Website-crawled content is inherently public, since it comes from pages already available on the web.

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Troubleshooting